The only systematic problem they claim to have found was that death certificates were not always being placed in the proper folders!
Are they kidding?!
Not sure an "Independent Examiner" or many of the Bereaved Military Families would agree!
"No major deficiencies were found in the 188 cases we evaluated. In addition, in 28 (14.9 percent) of the 188 cases we evaluated, we identified and commented on exceptional performance by the case agents, supervisors, or both." ~ DoD Inspector General.